89bd9 Privacy Policy — How We Handle Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how 89bd9 ("89bd9", "we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "your", "Player") of the 89bd9 online gaming platform available at https://89bd9.org. This Policy applies to all personal data collected through the platform, including data submitted during account registration, data generated through your use of the platform, and data collected automatically by our systems.

By registering an account on 89bd9 or by using any of the platform's services, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the 89bd9 platform. Questions about this Policy may be directed to our support team via the contact email listed in the footer of this website.

Our Privacy Commitments at a Glance

1Information We Collect

89bd9 collects personal information in three broad categories: information you provide directly when registering and using the platform, information generated automatically through your use of the platform, and information received from third-party payment providers when you make a deposit or withdrawal. We collect only the information that is reasonably necessary to operate the platform and fulfil our legal obligations.

Information You Provide Directly

• Registration data: full name, mobile phone number, date of birth, and any additional identity verification information required to confirm your eligibility (e.g. national ID number or a copy of a government-issued identity document).
• Account preferences: language settings, notification preferences, and responsible gaming limit settings you configure within your account.
• Support communications: the content of any messages, emails, or support tickets you submit to 89bd9's customer support team.
• KYC documents: identity verification documents submitted in response to a request from 89bd9 to confirm your age, identity, or source of funds. These documents are handled with the highest level of confidentiality.

Information Collected Automatically

• Device and browser data: device type, operating system version, browser type, screen resolution, and device identifiers. This data helps us optimise the platform for your device.
• Network data: IP address and approximate geographic location (city/region level, derived from IP). We use this to detect unusual access patterns and to help prevent account compromise.
• Session and usage data: pages visited, games played, bet amounts, game session durations, deposit and withdrawal history, and in-app navigation paths. This data is used for platform analytics, fraud detection, and responsible gaming monitoring.
• Cookie data: session tokens, preference cookies, and functional cookies used to keep you logged in and to remember your platform settings between sessions. See Section 6 for full cookie details.

Information from Payment Providers

• Transaction confirmation data: when you make a deposit or withdrawal via bKash, Nagad, Rocket, or a linked bank account, the payment provider confirms the transaction reference, amount, and the mobile number or account identifier associated with the transaction.
• Payment method verification data: where required for anti-money laundering compliance, additional information about the ownership and source of a payment method may be requested and retained.
• 89bd9 does not store full payment card numbers, mobile banking PINs, or online banking passwords. Payment authentication takes place on the respective provider's platform, not on 89bd9.

2How We Use Your Information

89bd9 uses the personal information it collects for the following purposes. We process your data only to the extent necessary for each purpose and do not repurpose data for uses that are incompatible with the original collection purpose.

• Account operation: to create and manage your 89bd9 account, authenticate your login, maintain your wallet balance, and deliver the games, betting markets, and features you access.
• Identity and age verification: to verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with our Know Your Customer obligations.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and linked bank accounts; to maintain transaction records; and to reconcile payment discrepancies.
• Fraud prevention and security: to monitor for unusual activity patterns, detect potential fraud or money laundering, investigate account security incidents, and enforce the platform's prohibited activities policy.
• Responsible gaming: to monitor your gaming activity for indicators of problem gambling and, where appropriate, to apply the responsible gaming tools configured on your account (e.g. deposit limits, session time alerts, self-exclusion).
• Customer support: to respond to your support queries, complaints, and account requests in a timely and accurate manner.

3Legal Basis for Processing Your Data

89bd9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing that is necessary to provide you with the services described in our Terms & Conditions — including account creation, payment processing, and game delivery — is carried out on the basis that it is required to fulfil the contract between you and 89bd9.
• Legal obligation: processing necessary to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and cooperation with lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security monitoring, and product analytics, where our legitimate interests in operating a safe and reliable platform are not outweighed by your privacy interests.
• Consent: processing for optional marketing communications, where you have provided clear and specific consent and retain the right to withdraw that consent at any time.

4Sharing Your Personal Information

89bd9 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: 89bd9 shares transaction data with bKash, Nagad, Rocket, Upay, and linked banking partners to initiate and confirm deposit and withdrawal transactions. These providers are subject to their own privacy policies and data protection obligations.
• Game content providers: when you play a game, session data (game ID, bet amount, win/loss result, session duration) is transmitted to the relevant game studio (e.g. Pragmatic Play, Evolution Gaming, Spribe) to facilitate gameplay and resolve disputes. Game studios do not receive your registration or payment details.
• Legal and regulatory authorities: 89bd9 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or binding regulatory instruction. We will notify affected users where legally permitted to do so.
• Fraud prevention and security services: 89bd9 may share limited identifiers (e.g. IP addresses, device fingerprints) with specialised fraud prevention services for the purpose of detecting and blocking fraudulent account activity.

89bd9 does not share your personal data with advertising networks, social media platforms, data analytics companies, or any other third party for commercial purposes unrelated to the operation of the platform.

5Payment Data and Financial Privacy

89bd9 takes the security of your financial data seriously. All deposit and withdrawal transactions on the platform are conducted via SSL-encrypted connections. 89bd9 does not store complete mobile banking credentials, card numbers, or bank account passwords at any point in the transaction process. When you initiate a payment via bKash, Nagad, or Rocket, you are directed to authenticate on that provider's own secure interface; 89bd9 receives only the transaction confirmation reference and the associated amount once the provider confirms the payment.

Transaction history — including deposit amounts, withdrawal amounts, dates, and payment method references — is retained on the platform as part of your account record and is accessible to you via your account history. This data is retained for a minimum of five years following account closure to comply with applicable financial recordkeeping requirements.

6Cookies and Tracking Technologies

89bd9 uses cookies and similar lightweight tracking technologies on its platform. We use only the categories of cookies described below — we do not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies.

• Essential cookies: strictly necessary for the platform to function. These include session authentication tokens that keep you logged in during your gaming session and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences such as language selection and responsible gaming settings between visits, so you do not have to reconfigure them each time you open the platform.
• Analytics cookies: used internally by 89bd9 to understand aggregate platform usage — for example, which games are most popular and at what times of day traffic peaks. Analytics data is processed in aggregate and is not linked to individual player profiles for marketing purposes.

Most modern mobile browsers allow you to manage cookie preferences through the browser settings menu. Disabling essential cookies will impair or prevent your ability to log in and use the 89bd9 platform. Disabling functional or analytics cookies will not prevent you from using the platform but may result in the loss of saved preferences.

7Data Retention

89bd9 retains personal data for as long as your account is active and for a period thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply as a general guide:

Account registration data and KYC documents are retained for a minimum of five years following account closure. Transaction records are retained for a minimum of five years. Support communications are retained for two years from the date of the communication. Actively retained analytics data is anonymised or deleted after 24 months. If you request deletion of your personal data, 89bd9 will action that request within 30 days, subject to our legal obligation to retain certain data categories for the minimum periods described above.

8Your Rights Over Your Personal Data

As a user of the 89bd9 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the 89bd9 support team via the official contact email listed in the footer of this website. 89bd9 will respond to data rights requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data that 89bd9 holds about you. We will provide this in a clear, readable format within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data. We will fulfil erasure requests subject to our legal obligation to retain certain data for minimum statutory periods. Data that we are legally required to retain will not be erased but will be restricted from active processing.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

89bd9 will not charge a fee for exercising any of the above rights in normal circumstances. If a request is manifestly unfounded, repetitive, or excessive, 89bd9 reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation provided to the requester.

9Security of Your Personal Data

89bd9 implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, secure encrypted storage for all personal data at rest, access controls that restrict which staff members can view personal data to those with a demonstrated operational need, and regular review of our data security practices.

No method of data transmission over the internet or electronic storage is completely secure. While 89bd9 takes all reasonable precautions to safeguard your information, we cannot guarantee absolute security. In the event of a data security incident that is likely to affect your rights and interests, 89bd9 will notify you as soon as practicably possible via the contact information registered to your account.

10Minors and Age Restrictions

The 89bd9 platform is strictly for adults aged 21 years and above. 89bd9 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will immediately close the associated account, delete the personal data to the extent permitted by law, and reverse any financial transactions associated with that account. If you believe that a minor has registered on the platform using false information about their age, please report this to our support team immediately via the contact email in the footer.

11Changes to This Privacy Policy

89bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the platform. When material changes are made, the revised Policy will be published on this page with an updated "Last Updated" date. Where the changes are significant, 89bd9 will endeavour to provide notice to active account holders via the contact information registered to their account.

Your continued use of the 89bd9 platform after any update to this Privacy Policy constitutes your acknowledgement of the changes and your continued consent to the processing of your personal data as described in the updated Policy. We encourage you to review this page periodically to stay informed of how 89bd9 handles your data.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the 89bd9 support team via the official email address listed in the footer of this website. All privacy-related enquiries are handled confidentially and will receive a response within 30 days.

Our support team operates 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Please include your registered mobile number and a brief description of your query or request so we can locate your account and respond accurately.